Mobile Banking

Internet Banking FAQ FAQ’s
Internet Banking FAQ

You can self-generate your user ID. Please click on the link “Register for internet banking.

Customer ID is mentioned on the welcome letter and cheque book as well.

To be provided as per operation Manual.

To be provided as per operation Manual.

Internet banking Passwords expire in _________ from the last date of change. For security reasons, ESAF SFB advises you to change your password at regular intervals.

The user ID expires or becomes invalid in case of inactivity for a period of _______ for security reasons. Hence it is advisable to log in periodically to check account level activity.

Your ESAF SFB internet banking credentials such as passwords are case sensitive but your user id is not case sensitive.

You can make a maximum of __ attempts for log in.

There is possibility of the password not confirming to the defined password policy of ESAF SFB. Please click the link “Link to password policy” to understand the password policy.

There are no additional charges for accessing various services by internet banking.

There are no charges for the services as of now. However there is periodic Updation of the schedule of charges for various services and the same is communicated to our esteemed customers through various channels. For more information, regularly visit the schedule of charges section in the website. Please click on the link “Schedule of charges”.

There are no charges applicable for e-statements. We at ESAF SFB urge our esteemed customers to opt for green practices for various banking services.

You can transfer funds to your own account and third party accounts using IMPS/NEFT/RTGS services. Transfers within ESAF SFB are instant and beneficiary account gest credited real time. Fund transfer using IMPS facility to third party, other bank accounts are also real time. Fund transfer using NEFT/RTGS facility to third party, other bank accounts are according to settlement cycle and timeline defined by RBI and NPCI.

Please refer to the schedule of charges section. Please click on the link “Schedule of charges”.

Please refer to the schedule of charges section. Please click on the link “Schedule of charges”.

The NEFT operating hours are 08:00 am - 06:45 pm from Monday to Saturday, excluding second and fourth Saturdays of the month.

The RTGS operating hours are 08:00 am- 04:15 pm on Monday to Saturday, excluding second and fourth Saturdays of the month.

ESAF SFB provided IMPS facility for the internet banking customer which can be utilized for transferring funds 24x7 to account of other bank beneficiary.

Please choose the “Add beneficiary within Bank” option after logging into internet banking, fill in the account number and name of the beneficiary as per the account. An OTP will be sent to your registered mobile number with ESAF SFB. The same needs to be provided for beneficiary confirmation. Fund transfer can then be initiated to the registered beneficiary after the cooling off period.

Please chose the “Add Third party beneficiary from other bank” option after logging into internet banking, fill in the account number, IFSC code and name of the beneficiary as per the account. An OTP will be sent to your registered mobile number with ESAF SFB. The same needs to be provided for beneficiary confirmation. Fund transfer can then be initiated to the registered beneficiary after the cooling off period.

For IMPS transfer using Person to Account (P2A) method, the beneficiary addition process is the same as NEFT transfer. Please chose the “Add Third party beneficiary from other bank” option after logging into internet banking, fill in the account number, IFSC code and name of the beneficiary as per the account. An OTP will be sent to your registered mobile number with ESAF SFB. The same needs to be provided for beneficiary confirmation. Fund transfer can then be initiated to the registered beneficiary after the cooling off period.
The beneficiaries already added for NEFT Transfer will also be available for IMPS transfer and Vice versa.

For RTGS transfer, the beneficiary addition process is the same as NEFT transfer. Please chose the “Add Third party beneficiary from other bank” option after logging into internet banking, fill in the account number, IFSC code and name of the beneficiary as per the account. An OTP will be sent to your registered mobile number with ESAF SFB. The same needs to be provided for beneficiary confirmation. Fund transfer can then be initiated to the registered beneficiary after the cooling off period.
The beneficiaries already added for NEFT Transfer will also be available for RTGS transfer and Vice versa.

Yes, there will be a cooling period of _ Hours, after adding New Payee/Beneficiary for NEFT/RTGS/IMPS fund transfers. Cooling period is only applicable for new payee/beneficiary added.

Yes, you can schedule a payment for a future dare. Please select the “schedule payment” option in the fund transfer section of internet banking.

Please sent a mail request mentioning the IFSC of payee/Beneficiary bank branch using the service request/mailbox function of internet banking or to ______________.

Dear Customer, Yes. ESAF SFB provides you the facility to define the fund transfer limits at beneficiary level as well as at your account level. The same can be accessed in the service request section of internet banking.

Dear customer, for failed transactions, amount will be automatically credited to the account within 3 to 4 working days. If automatic credit back doesn't happen within 3 to 4 working days, contact customer care through the service request or mailbox function providing the transaction details such as account number, debited amount, recipient details, date of transfer etc.

The total no. of beneficiaries in your account cannot exceed ___ at a given point of time.

An SMS Alert would be sent to your registered mobile number confirming the addition of beneficiary for fund transfer.

Yes, you can use internet banking for updating your email ID.

Yes, you can use internet banking to update your communication address. ESAF SFB further suggests you to regularly update your KYC information.

Yes, you can register for SMS alerts for various banking transactions. You can do the same by visiting the nearest ESAF SFB branch, internet banking, and call to customer care.

Yes, you can change the SMS and Email alert settings by using internet banking.

You may login in Internet Banking and choose an option of View Statement.

Yes, till the time you are not asked to change the password or you forget the password.

No, Password cannot be changed with blocked card.