banner image of Complaints and Grievance Redressal

Complaints and Grievance Redressal

ESAF Bank is committed to extend the best possible services to its customers. Our customers can contact us for information on our products and services as well as in case of any grievance.
If you are not satisfied with our services/products, you can lodge a complaint via following means.

Level I:
If you have any Service Request/Complaints, please contact our Call Centre
Call our 24-hour Customer Care on 1800-103-3723 OR Contact the Branch


Level II:
Even after 5 days, if you are still not happy with the resolution you may contact Cluster Head
Contact Details of Cluster Head.


Level III:
If you feel your complaint has not been resolved properly even after 10 days you may contact the Principal Nodal Officer on below address:

Mr. Abiesh Jose
Principal Nodal Officer
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651
Email:principalnodalofficer@esafbank.com
Phone No.8589001933

Level IV:
If you are still not satisfied with the resolution even after 15 days you may contact the
Executive Vice President on below address:

Executive Vice President
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651
Email: evp.cs@esafbank.com

Level V:
If after exhausting all of the above channels and you are still unsatisfied you may write to even after 21 days you may write to the following address:

The Managing Director
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651

Level VI:
If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. The complainant can approach the Banking Ombudsman only if the complaint is not resolved within 30 days after contacting the bank.
Banking Ombudsman Scheme, 2006