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Complaints and Grievance Redressal

ESAF Bank is committed to extend the best possible services to its customers. Our customers can contact us for information on our products and services as well as in case of any grievance.

Block card & Loss of card – To block your lost Debit, credit or any other card issued by the bank, please contact us on:

  • 1-800-103-3723 which is 1-800-103 - ESAF
  • 080-4644-3723 which is 080-4644 - ESAF

Complaints and Feedback

  • Email us:
    customercare@esafbank.com
  • Call us:
    • 1-800-103-3723 which is (1-800-103 - ESAF) - Toll free
    • 080-4644-3723 which is (080-4644-ESAF) - Paid line for NRI customers
  • Visit us:
    ESAF Small Finance Bank
    National Highway 47, Menachery Gardens, Sree Lakshmi Nagar,
    Mannuthy, Thrissur, Kerala 680651
  • Write to us:
    • customercare@esafbank.com
    • For lodging grievances for NPS-Lite/Swavalamban related matters: npsgrievances@esafbank.com

You will receive an immediate response.